RETURN & EXCHANGE POLICY

Understanding Our RETURN & EXCHANGE POLICY

Our Dedication

At Tsuki Nails, we're committed to ensuring every customer's experience is as radiant and flawless as our nails. Need help? 👋🏼 Reach out to us at tsukinails11@outlook.com

Returns & Exchanges

For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size.

We kindly advise you to thoroughly review your order and choose your size according to our size guide before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all. 💓

Faulty Items:

While rare, if you happen to receive a faulty item or if there's an oversight on our part, please reach out to us immediately. We promise to address such issues with urgency and care, handling them on a case-by-case basis to ensure your complete satisfaction.

Thank you for choosing Tsuki Nails. We're here to elevate your beauty, one nail at a time. 💅✨

If you have any further questions or require assistance, please don't hesitate to contact us at tsukinails11@outlook.com. We are here to help you throughout the return process.

What is Our RETURN Policy?

Our RETURN policy is designed to give you peace of mind when shopping with us. If you're not satisfied with your purchase, you can return items within 30 days. To initiate a RETURN, simply keep your receipt and ensure the items are in their original condition. This way, you can get a full refund or exchange without any hassle. We believe in making your shopping experience enjoyable and stress-free, so we encourage you to take advantage of this policy!

How to Exchange Items

If you wish to exchange an item, the process is just as simple. First, check the eligibility of your item— it should be in new and unused condition. Then, fill out the exchange form included in your package or found online, and send it back to us. We will process your exchange as quickly as possible to ensure you get the right item. Our goal is to maintain customer satisfaction, so we work to streamline this process for your convenience.

FAQs About Returns and Exchanges

Many customers have questions about our RETURN and exchange processes. One common query is whether items can be returned after being worn. Generally, we do not accept returns on items that show signs of use, but exceptions can be made for defective products. Additionally, customers often ask about shipping fees; returns typically come with covered postage if initiated within the specified time frame. So, we encourage you to check our FAQ section for comprehensive information to assist you further!